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Tracking visibility

Turn Shipment Tracking On or Off

Turn tracking on or off for a shipment from the file's Integrations tab, and block or restore tracking for a customer.

6 steps Direct app entry available

Turn tracking on or off for a shipment

  1. Open the shipment's file and go to the Integrations tab.
  2. In Services, find the Tracking Service card. If it says to contact support instead of showing a toggle, tracking isn't set up for this account yet.
  3. Click the toggle to turn tracking On, confirm the Tracking Reference Number (it defaults to the Master Bill of Lading — edit it if a different number should be used), then click Confirm & Enable Tracking.
  4. Click the toggle again to turn tracking Off; confirming clears the tracking number.

Carriers often don't publish tracking until a shipment departs, so the system keeps retrying automatically until 3 days after the first ETD and the card shows Pending First Update with the retry-until date in the meantime. If tracking still hasn't registered after that, the card shows Unsuccessful — click Set New Number to correct the reference and try again.

The Tracking sub-tab next to Services shows this shipment's sync history: date, source, carrier, result, and error detail.

Block or restore tracking for a customer

  1. Open Entities > Companies, find the customer, and click Edit.
  2. Check Tracking excluded to block future tracking registrations for that customer, or uncheck it to allow them again, then save.

This only blocks new registrations — it does not remove tracking from shipments that are already registered.

Changing this on a head office account applies the same setting to all of its branch offices.

Related guides

Use these when the process continues into another workflow.